Customer Advocacy Manager

At RingCentral, you’ll change the way the world works.

RingCentral is the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

We’re a $1.5 billion company that’s growing at 30+% annually and we’re expanding our Marketing Team to make sure we stay ahead of the competition.

We’re currently looking for a Customer Advocacy Manager. This role is critical as we build out our world-class customer advocacy team. Our team is responsible for identifying, engaging with and leveraging RingCentral customer advocates to help them move through the customer journey to influence bookings, deepen loyalty, and grow brand awareness. We make our customers heroes and the center of everything we do. This position is directly associated with influencing revenue, building compelling advocacy relationships and assets, and contributing to our customers’ overall success.

This role is highly visible and cross-functional, requiring regular communication with RingCentral’s marketing, sales leadership, sales reps, and customer success manager teams. This individual must be team oriented, have a ‘can do’ attitude, and be comfortable working in a fast paced, team-oriented environment. You’ll be part of a rockstar Customer Advocacy team which is part of the RingCentral brand organization.

Your responsibilities will include:

• Working closely with RingCentral’s customer-facing teams to identify customer advocates
• Building and nurturing relationships with customers and internal stakeholders including customer success, sales, marketing, and product team
• Innovating how customers are involved in RingCentral’s priority programs such as brand campaigns, product launches, media and events
• Re-imagining existing programs and developing new programs to help create brand lift, drive new leads and make RingCentral customers heroes
• Managing high-touch relationships with customer advocates and strategic customer executives to develop and deliver mutually beneficial advocacy plans, across storytelling, media pitches, and events where required
• Identifying and nurturing customer advocate targets in alignment with brand initiatives, go-to market priorities, marketing campaigns and communications priorities
• Partnering with cross functional teams on media pitches, advertising, blogs, and speaking engagements
• Identifying and taking on ad hoc strategic projects in alignment with overall business objectives

To succeed in this role you must have experience and strengths in:

• Bachelor’s degree plus 5+ years experience in the technology industry in a customer advocacy, brand storytelling, or customer-facing marketing role
• Customer-first mentality—including being able to identify, craft and articulate the value propositions of the program to customers.
• Demonstrated success delivering revenue-generating and impactful customer advocacy programs
• Proven track record working effectively with executive-level customers and internal stakeholders to build strong relationships
• Experience working directly with customers of all levels, with particular emphasis on executive relationships related to customer advisory boards/councils, executive sponsorship programs and user groups
• Clear understanding of how your work aligns to marketing, sales and communications priorities
• Highly organized and efficient with strong project management skills and operational discipline
• Aptitude for identifying, nurturing, and leveraging customer advocates
• Excellent collaboration skills, self-motivated and willing to take initiative
• Ability to multitask, prioritize, and problem solve in a fast-paced environment
• Strong team player who can also work independently with minimal supervision

Job Type: Full Time | Location: Hybrid (Belmont, CA, Dallas, Tx, Charlotte, NC, Denver, CO)

RingCentral is the worldwide leader in cloud-based communications. Our software communications platform delivers phone, group chat, mobile communications, video calls, videoconference, contact center and AI-driven digital engagement. It’s a powerful, global presence that allows businesses to communicate anywhere, anytime with anyone.

RingCentral is headquartered in Belmont, California and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you are hired in California, the compensation range for this position is between $119,000 and $179,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.

If you are hired in Denver, the compensation range for this position is between $101,000 and 152,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.