Get Started
Resource Center
Learn
Community
- Discussion Forums

Sign in Sign up

Search for:

Get Started
Resource Center
Learn
Community
- Discussion Forums

Search for:

Customer Advocacy Manager

Full Time
Belmont, California and Denver
Posted 5 months ago
Applications have closed

This listing has expired.

Related

Contact us

RingCentral

www.ringcentral.com

Related Jobs

AVP, Field Marketing, Global Private Equity Solutions, Morgan Stanley at Work

Morgan Stanley

Denver
- Full Time
- Posted 2 months ago
Sr. Manager, Customer Programs

f%

Remote
- Full Time
- Posted 3 months ago
VP: Product adn Customer Marketing

Bill.com

San Jose
- Full Time
- Posted 3 months ago
VP, Customer Marketing and Events

icims

Anywhere
- Full Time
- Posted 4 months ago
Senior Manager, Community Marketing

San Diego / Remote (Remote)
- Full Time
- Posted 4 months ago

CLG Resources

Advocacy
Customer Led Groove Podcast
CLG Templates & Toolkits
Industry Events
CLG Research & Reports

CLG Learning Together

CLG Academy
Community
Submit your content

CLG Community

CLG Discussion Forums
Campus Guidelines
Content Submissions

New to the Campus

Getting Started
Learning Paths
Meet the Faculty
Campus Activities

Instagram URL facebook URL tweeter URL LinkedIn URL Youtube URL

Privacy Policy
Terms & Conditions
Security & Privacy
Cookie Policy

Forum Description

At RingCentral, you’ll change the way the world works. RingCentral is the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device. We’re a $1.5 billion company that’s growing at 30+% annually and we’re expanding our Marketing Team to make sure we stay ahead of the competition. We’re currently looking for a Customer Advocacy Manager. This role is critical as we build out our world-class customer advocacy team. Our team is responsible for identifying, engaging with and leveraging RingCentral customer advocates to help them move through the customer journey to influence bookings, deepen loyalty, and grow brand awareness. We make our customers heroes and the center of everything we do. This position is directly associated with influencing revenue, building compelling advocacy relationships and assets, and contributing to our customers’ overall success. This role is highly visible and cross-functional, requiring regular communication with RingCentral’s marketing, sales leadership, sales reps, and customer success manager teams. This individual must be team oriented, have a ‘can do’ attitude, and be comfortable working in a fast paced, team-oriented environment. You’ll be part of a rockstar Customer Advocacy team which is part of the RingCentral brand organization. Your responsibilities will include:

Working closely with RingCentral’s customer-facing teams to identify customer advocates
Building and nurturing relationships with customers and internal stakeholders including customer success, sales, marketing, and product team
Innovating how customers are involved in RingCentral’s priority programs such as brand campaigns, product launches, media and events
Re-imagining existing programs and developing new programs to help create brand lift, drive new leads and make RingCentral customers heroes
Managing high-touch relationships with customer advocates and strategic customer executives to develop and deliver mutually beneficial advocacy plans, across storytelling, media pitches, and events where required
Identifying and nurturing customer advocate targets in alignment with brand initiatives, go-to market priorities, marketing campaigns and communications priorities
Partnering with cross functional teams on media pitches, advertising, blogs, and speaking engagements
Identifying and taking on ad hoc strategic projects in alignment with overall business objectives

To succeed in this role you must have experience and strengths in:

Bachelor’s degree plus 5+ years experience in the technology industry in a customer advocacy, brand storytelling, or customer-facing marketing role
Customer-first mentality—including being able to identify, craft and articulate the value propositions of the program to customers.
Demonstrated success delivering revenue-generating and impactful customer advocacy programs
Proven track record working effectively with executive-level customers and internal stakeholders to build strong relationships
Experience working directly with customers of all levels, with particular emphasis on executive relationships related to customer advisory boards/councils, executive sponsorship programs and user groups
Clear understanding of how your work aligns to marketing, sales and communications priorities
Highly organized and efficient with strong project management skills and operational discipline
Aptitude for identifying, nurturing, and leveraging customer advocates
Excellent collaboration skills, self-motivated and willing to take initiative
Ability to multitask, prioritize, and problem solve in a fast-paced environment
Strong team player who can also work independently with minimal supervision

Job Type: Full Time | Location: Hybrid (Belmont, CA, Dallas, Tx, Charlotte, NC, Denver, CO) RingCentral is the worldwide leader in cloud-based communications. Our software communications platform delivers phone, group chat, mobile communications, video calls, videoconference, contact center and AI-driven digital engagement. It’s a powerful, global presence that allows businesses to communicate anywhere, anytime with anyone. RingCentral is headquartered in Belmont, California and has offices around the world. RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you are hired in California, the compensation range for this position is between $119,000 and $179,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience. If you are hired in Denver, the compensation range for this position is between $101,000 and 152,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.

Report

There was a problem reporting this post.

Harassment Harassment or bullying behavior

Inappropriate Contains mature or sensitive content

Misinformation Contains misleading or false information

Offensive Contains abusive or derogatory content

Suspicious Contains spam, fake content or potential malware

Other

Block Member?

Please confirm you want to block this member.

You will no longer be able to:

See blocked member's posts
Mention this member in posts
Invite this member to groups
Message this member
Add this member as a connection

Please note: This action will also remove this member from your connections and send a report to the site admin. Please allow a few minutes for this process to complete.

Report

You have already reported this .

Clear Clear All