Get Started
Resource Center
Learn
Community
- Discussion Forums

Sign in Sign up

Search for:

Get Started
Resource Center
Learn
Community
- Discussion Forums

Search for:

Customer Marketing Manager

Full Time
Multiple
Posted 6 months ago
Applications have closed

This listing has expired.

Related

Contact us

Adobe

Related Jobs

AVP, Field Marketing, Global Private Equity Solutions, Morgan Stanley at Work

Morgan Stanley

Denver
- Full Time
- Posted 3 months ago
Senior Manager, Community Lifecycle

Remote
- Full Time
- Posted 4 months ago
VP: Product adn Customer Marketing

Bill.com

San Jose
- Full Time
- Posted 3 months ago
Customer Marketing Manager

Daxko

Remote (Remote)
- Full Time
- Posted 3 months ago
Sr. Manager, Customer Programs

f%

Remote
- Full Time
- Posted 3 months ago

CLG Resources

Advocacy
Customer Led Groove Podcast
CLG Templates & Toolkits
Industry Events
CLG Research & Reports

CLG Learning Together

CLG Academy
Community
Submit your content

CLG Community

CLG Discussion Forums
Campus Guidelines
Content Submissions

New to the Campus

Getting Started
Learning Paths
Meet the Faculty
Campus Activities

Instagram URL facebook URL tweeter URL LinkedIn URL Youtube URL

Privacy Policy
Terms & Conditions
Security & Privacy
Cookie Policy

Forum Description

The Opportunity

Adobe Experience Cloud's Retention Marketing team mission is to engage customers throughout their entire journey to drive adoption and retention, ignite advocacy, and ultimately create Adobe customers for life.

What you'll do

This Customer Marketing Manager role will be responsible for one of our most strategic global customer advocacy initiatives, the Adobe Champion programs for Adobe Marketo Engage and Adobe Analytics. Success can be achieved with a customer-first mentality, attention to detail, organization, and effective communication and relationship building skills.

[PROGRAM MANAGEMENT] Engage Adobe Champions and cross-functional teams globally to uncover new opportunities for collaborating with these best-in-class product experts for thought leadership, product adoption, content creation and ongoing feedback.
[CUSTOMER ENGAGEMENT] Collaborate with Adobe Champions around the globe daily to drive overall engagement among members, address questions, and collect feedback on how to improve the program
[STRATEGY & EXECUTION] Identify new ways to innovate and elevate the program, drive value for the program participants, and create opportunities for engagement between Adobe customers and internal product teams
[EVENT COORDINATION] Create and implement Champion activation plan for Adobe Summit, schedule and host quarterly Champion office hour webinars, sessions with Adobe product teams, and the annual Champion Forum event, including driving and owning all aspects of agenda creation, securing speakers, event registration, communication, and day-of coordination and planning

Requirements

3+ years of experience in Customer Marketing, Customer Advocacy, Customer Success, or Community building
BA/BS Degree preferred
Consistent track record of creating and/or leading high impact customer engagement programs that drive both external and internal value (e.g., ambassador programs, customer advisory boards, user groups, etc.)
Customer-first approach and ability to understand customer needs to develop programs that support and align to the customer journey
Strong program and project management background, including the ability to multi-task and work on several projects, often under tight parallel timelines
Self-starter with ability to work independently and consistently deliver results
Ability to synthesize data, derive insights, and use those insights to drive program improvements
Excellent written and verbal communication skills, including ability to effectively connect with customers and influence internal counterparts to an aligned position
Strong attention to detail and commitment to driving high quality execution

Pursuant to the Colorado Fair Pay Act, below is a summary of compensation elements for this role at the company if based in Colorado. Colorado Starting Salary: $84,700 - $110,000 At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Report

There was a problem reporting this post.

Harassment Harassment or bullying behavior

Inappropriate Contains mature or sensitive content

Misinformation Contains misleading or false information

Offensive Contains abusive or derogatory content

Suspicious Contains spam, fake content or potential malware

Other

Block Member?

Please confirm you want to block this member.

You will no longer be able to:

See blocked member's posts
Mention this member in posts
Invite this member to groups
Message this member
Add this member as a connection

Please note: This action will also remove this member from your connections and send a report to the site admin. Please allow a few minutes for this process to complete.

Report

You have already reported this .

Clear Clear All