Customer Marketing Manager

Say hello to possibilities

It’s not every day that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

RingCentral’s team is leading a massive change in the way some of the world’s best-known companies and organizations communicate and collaborate. RingCentral is the #1 global cloud-based communications provider because we’re not just selling solutions; we’re changing the nature of communications. That’s why we’re the largest and fastest-growing pure-play provider in our space, with a market capitalization of over $18 billion, 30%+ annual growth and a $2 billion annual revenue run-rate.

Part of the Integrated Marketing Team and reporting directly to the AVP, International Marketing, this role is interconnected with all other functions across the business, driving upsell/cross-sell activities across International with a specific focus on the UK.

The Integrated Marketing team is a Center of Excellence, supporting the local activities through best practices execution, driving global alignment.

This person will work hand-in-hand with another Customer Marketing Manager focusing also on Customer advocacy.

Job description

• Build and execute a plan focusing on upsell/cross-sell for all segments, including:
  • Customer data management
  • Emailing and direct-mailing activities
  • Integration within the digital campaigns
  • Management of the referral program
  • Customer events, conferences and dinners
  • Organization of Blitz days, including the creation of dashboards and tracking, reward programs and management of the call lists
  • Additional activities that would help us hit our targets
• Work closely with Marketing Operations and analytics to drive growth and identify opportunities
• Collaborate with the local marketing leaders and their campaign managers (UK / France / Australia / Germany) to identify opportunities to collaborate and drive bigger activities
• Collaborate tightly with the AAE team (sales in charge of upsell) to drive activities
• Discuss budget and plans with local marketing leaders
• Work closely with the local sales leaders to align with their specific focus
• Connect to US counterparts to get best practices and programs across

Requirements

• Experience running B2B SaaS marketing activities, preferably in either the UCaaS or CCaaS space
• Typically 2 years of experience in a similar role, working on Customer Journey and Customer Marketing
• Bilingual in French or German would be a plus
• Data-driven and results oriented, comfortable discussing numbers and aim
• Vocal and able to drive a project end-to-end
• With a strong team focus, able to take constructive feedback and work collaboratively
• Europe based

Why you will LOVE the job?

RingCentral is just getting started with international!

With a double-digits growth, we’re just at the beginning of an amazing journey!

This role is very strategic and touches every aspect, segment and product within the business. You will be connected with a great internal network of experts to fuel our growth.

On top of that, our internal motto is “Trust and empower people” – you will work with a very collaborative team and will be given the necessary space to try new things and grow quickly.

What we offer: 

RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.)

• Competitive Base and Bonus paid quarterly (Uncapped)
• Comprehensive medical, dental, vision, disability, life insurance
• Employee Stock Purchase Plan/ bonus referral program
• 25 days PTO per annum, Bank Holidays
• Wellness programs including 1:1 wellness coaching
• Employee Assistance Program (EAP) with counselling sessions available 24/7
• Rocket Lawyer, Headspace & Taskhuman

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™  (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.