Impact of NPS 3.0 on Advocacy Programs (Helen Feber, Managing Partner – Referential)
Is the Net Promoter Score dead? What Advocacy Programs everywhere can expect and learn from the impact of NPS 3.0. In this session, Helen Feber,…
Lesson Category: VOC
Advocating for Customer Advocacy: Get Your Key Players On Board (Heather Pritchett, Director of Customer Voice – OutSystems)
Whether you are just starting to build an advocacy program, or need some additional muscle to make your existing program more impactful, having buy-in from…