Search Results for “Customer Advisory Boards” – Page 2

Celebrating Women’s History Month and Recognizing the great female leaders on Campus (Newsletter 12)

In honor of Women’s History Month, this week I read: Dare to Lead: Brave Work. Tough Conversations. Whole Hearts by Brené Brown which focuses on…

How-Tos-Main

Simple How-Tos — To get you started in key areas of the business. Some How-Tos will be from Templates, Webinars and other areas of site…

Welcome to the Academy Courses Search All Courses15 My Courses15 AlphabeticalNewly CreatedMy Progress All CategoriesAdvocacyBase CustomersCustomer ReviewsObsessionWelcome – CLG Campus All InstructorsDean WilderThe Base Team…

Getting Started Fall 2022

Getting Started 6 Steps To Get Started On Campus, you can improve your customer marketing skills and accelerate your career. Here you can learn from…

Online Communities and Customer Success: A Match Made in Heaven

This content was provided by Chris Detzel. This originally appeared at Chris’ website. Customer success is a top priority for organizations in today’s business landscape. With the advent…

Professor Wilder March 19, 2023

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Customer Reviews & References – Words of Wisdom by Andrew Sevillia

The 10 Best Software Review Sites was written by @Joe from B2B Saas Reviews. Views on Reviews is a series of interviews with B2B SaaS…

Market Guide for B2B Customer Community Platforms

Originally Published on Gartner.com Published 10 October 2022 – ID G00756621 – 22 min read By Maria Marino, Michael Maziarka, and 1 more Online customer communities are deployed to help clients adopt…

Vendor	Products	Industries Served by Community Product*	Example Customers	Geographic Presence (Customers Served)
Discourse	Discourse forums/discussion platform	Technology (41%) Web3/Crypto (12%) Education (10%) Gaming (6%) Healthcare (5%) Banking/Financial Services (5%)	Cartalk, Elastic, New Relic, Nubank, Samsung, Western Digital	EMEAR (19%) North America (70%) Latin America (1%) APAC (10%)
Higher Logic	Higher Logic Vanilla	Technology (33%) Services (19%) Manufacturing (8%) Banking/Financial Services (6%) Media (5%) Retail (5%)	Expensify, F-Secure, IBM, Microsoft, MURAL, Nokia, Oracle, Pipedrive, Qualtrics, Red Hat, Smartsheet, TeamViewer	EMEAR (16%) North America (78%) Latin America (0.2%) APAC (6%)
Influitive	AdvocateHub (community platform), Virtual EventHub (live digital events)	Technology (79%) Services (8%)	Adobe, Broadcom-Symantec, Cisco, Commvault, Hewlett Packard Enterprise, Jamf, Qlik, Verint, VMware, Webroot	EMEAR (7%) North America (92%) Latin America (0.5%) APAC (1%)
inSided by Gainsight	inSided Customer Community Hub	Technology (99%)	Freshworks, Gong, LinkedIn, Looker, Mixpanel, monday.com, Sprout Social, T-Mobile USA, Zapier	EMEAR (36%) North America (62%) Latin America (1%) APAC (1%)
Khoros	Khoros Communities, Khoros Care	Technology (34%) Communications (13%) Telecommunications (13%) Services (10%) Retail (7%) Manufacturing (5%) Media (5%)	Airbnb, Alteryx, eBay, HP Inc., Intuit, Microsoft, Qlik, Samsung, SAS, Southwest Airlines, Splunk	EMEAR (23%) North America (69%) APAC (8%) (Note: Vendor does not track Latin America separately from North America)
Salesforce	Experience Cloud	[Salesforce does not disclose]	Farmers Insurance, Mahou San Miguel, Pearson, State of Rhode Island, Tenable, Volvo Group	[Salesforce does not disclose]
Standing on Giants	Community Launch	Banking (14%) Services (29%) Technology (29%) Utilities (29%)	Airbnb, Checkatrade, Clippd, E.ON Next, O2, Tesco Bank, Utilita	EMEAR (86%) North America (14%)
Verint	Verint Community	Technology (70%)	Agilent, Analog Devices, Element14, Garmin, Lenovo, Microsoft, Nordic Semiconductor, Olympus, Sage, SolarWinds, Sophos, SugarCRM	EMEAR (20%) North America (80%)
*Note: only industries that represented 5% or more of the vendor’s customer base are shown here. Percentages may not add up to 100% because of rounding. APAC = Asia/Pacific; EMEAR = Europe, the Middle East and Africa, and Russia.

APAC	Asia/Pacific
API	application programming interface
AWS	Amazon Web Services
B2B	business-to-business
CDN	content distribution network
CDP	customer data platform
CRM	customer relationship management
CSM	customer success manager
EMEA	Europe, the Middle East and Africa
EMEAR	Europe, the Middle East and Africa, and Russia
IVA	Intelligent Virtual Assistant (Verint)
LMS	learning management system
M&A	merger and acquisition
martech	marketing technology
NPS	Net Promoter Score
OOTB	out of the box
Q&A	question-and-answer
SOG	Standing on Giants
SSO	single sign-on
UI	user interface
UX	user experience
WFM	Workforce Management (Verint)
XM	Experience Management (Verint)

Overview

Key Findings

Recommendations

Market Definition

Market Description

Market Direction

Market Analysis

Representative Vendors

Market Introduction

Table 1: Representative Vendors in the Customer Community Platform Market

Vendor Profiles

Discourse

Higher Logic Vanilla

Influitive

inSided

Khoros

Salesforce

Standing on Giants

Verint

Market Recommendations

Acronym Key and Glossary Terms

Evidence

Note 1: Representative Vendor Selection