The Magic of 10 (Customers)
The magic of 10. [10 has always been an important number: Number ten symbolizes the completion of a cycle. Ten is the base of the decimal…
The magic of 10. [10 has always been an important number: Number ten symbolizes the completion of a cycle. Ten is the base of the decimal…
Is Customer Journey Mapping really a valuable exercise? As we all know, they are often used as a blueprint for teams. Unfortunately, Customer Journey’s are…
In May, I presented at Gainsights’s Pulse conference which drew 4,000+ Customer Success professionals to Oakland. They asked me to speak about the first two years…
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