Taught by @professor-bt – Barbara Thomas – You can find her on Campus at @professor-bt or on LinkedIn here.
To date, we have had two cohorts — recordings of these sessions and supporting materials are here in this course. Cohort 1 (approx. 15 people)
Discuss this course with peers and experts in our Customer Awards Discussion Forum! Or feel free to submit your questions in the forum for BT before the course.