Level 2 – Customer Advocacy Program Delivery Essentials
This course delves into the intricacies of effectively managing a sub-team of customer advocacy professionals and overseeing specific portions of program delivery. Through instructor-led presentations and applied-learning exercises using real-world scenarios, the Level 2 course – Program Delivery Essentials – covers topics such as conducting gap analyses and leveraging findings to solicit reference nominations, planning and implementing multi-tier advocacy programs, utilizing metrics and reporting for strategic program promotion, and full life-cycle customer asset creation management.
Intended audience: We recommend completing this course if you have accountability for managing specific program deliverables or overseeing sub-teams in your customer advocacy program.
ICCAP Exam Preparation: The topics covered in this course are designed to prepare students for the ICCAP I Certification exam.
Bonus Content: All students enrolled in Level 1 Online Training receive free access to Referential’s ICCAP Level 1 practice exam.